Effective, targeted interactions

Identify specific groups of members on the gym floor in real-time and engage in quality conversations to build relationships and drive additional spend.Interact is where it all began for TRP, starting life as a university project for a health and fitness fanatic student it has come a long way; revolutionising how operators manage, measure and engage in face-to-face interactions with their members.

KEY BENEFITS

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INCREASE PRODUCTIVITY

Bring structure and accountability to gym floor interactions. Objectively measure effectiveness on an individual employee basis. Identify and reward your customer experience rock stars and support the strugglers to raise the bar.

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PROMOTE ADDITIONAL SPEND

Build a sales strategy around tailored conversations with target member groups on the gym floor. Upsell specific additional services based on customer behaviour, activities and demographics to increase sales efficiency and effectiveness.

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IDENTIFY HIGH-RISK MEMBERS

Utilise our exclusive risk of dropout algorithm to highlight members at risk of cancellation and seize the opportunity to re-engage them in your club community.

Take Your Customer Experience to the Next level

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Customer Testimonials

“Interact is invaluable to the onboarding of our new staff – something which I have experienced first-hand myself as a new manager to this site. In just a matter of clicks you can put a face to a name and equip yourself with information which you can use to confidently open a valuable and relevant conversation with a member that is focused on them, building rapport which would have taken months without the system! This approach is received really well by our members, they appreciate the personal touch and the value this adds to their visit experience.”

Stu Gealy

Manager , Empire Gym & Studios (Nuneaton & Bedworth Leisure Trust)

“The software is currently the only solution on the market that proactively measures risks associated with member behaviour around visit frequency and usage.”

Stuart Martin

Managing Director , Active Nation

“Interact has been a wonderful addition to our retention programming! The system helps me to keep track of important interactions with our members, including goal setting and making appointments for future visits. The members really appreciate this individualized attention that would be very difficult to provide on such a large scale without this program! One of the best features in Interact is the ability to see members that are at a high risk of dropout; being able to access this information allows us to target these members and create positive interactions with them. I highly recommend Interact to all businesses looking to become more organized and increase retention!”

Brittan Blanchard Elder

Fitness Specialist, Christus Health & Wellness Center