COVID-19 Reopening First Visit Survey Report

COVID-19 Reopening First Visit Survey Report

IN THE SUMMER OF 2020, FOLLOWING THE REOPENING OF THEIR FACILITIES AFTER LOCKDOWN DUE TO COVID-19, A SELECTION OF OUR CUSTOMERS SURVEYED THEIR MEMBERS ABOUT THEIR EXPERIENCE OF VISITING THEIR CLUB IN THE ‘NEW NORMAL’, WITH A SPECIFIC FOCUS ON CLEANLINESS AND SOCIAL...
Re-Engaging Your Post-Lockdown Absent Members

Re-Engaging Your Post-Lockdown Absent Members

Written by Julie Allen, Customer Engagement Coach Whilst much of the fitness industry has reopened its doors across the UK over the past weeks, many members are yet to return.  In fact, research into over 8 million gym visits shows attendance is down by 44%...